2014 EMERGENCY RESPONSE GUIDE This guide is intended only for use by trained and certifi ed rescuers and fi rst responders. It assumes that readers have a comprehensive understanding of how safety systems work and have completed the appropriate training and certifi cation required to safely handle rescue situations. Therefore, this guide provides only the specifi c information required to understand and safely handle the fully electric Model S in an emergency situation. It describes how to identify Model S, and provides the locations and descriptions of its high voltage components, airbags, infl ation cylinders, seat belt pre-tensioners, and high strength materials used in its body structure. This guide includes the high voltage disabling procedure and any safety considerations specifi c to Model S. Failure to follow recommended practices or procedures can result in serious injury or death. The high voltage battery is the main energy source. Model S does not have a traditional gasoline or diesel engine and therefore does not have a fuel tank.

IDENTIFYING MODEL S ...................................................................................1 FIREFIGHTING ..................................................................................................................... 20 HIGH VOLTAGE BATTERY - FIRE DAMAGE ......................................................... 20 T BADGING.....................................................................................................................................1 ABLE OF C LARGE SCREEN ..................................................................................................................... 2 LIFTING MODEL S .......................................................................................... 21 CHARGE PORT ....................................................................................................................... 2 HIGH VOLTAGE COMPONENTS ..................................................................3 OPENING MODEL S ...................................................................................... 22 OVERVIEW OF HIGH VOLTAGE COMPONENTS...................................................3 USING THE KEY ...................................................................................................................22 HIGH VOLTAGE BATTERY ................................................................................................4 OPENING DOORS ...............................................................................................................22 DC-DC CONVERTER AND FRONT JUNCTION BOX ...........................................5 OPENING REAR DOORS WITH NO POWER .........................................................22 ONTENT HIGH VOLTAGE CABLING ................................................................................................. 6 OPENING THE TRUNK......................................................................................................23 CHARGERS ................................................................................................................................7 OPENING THE HOOD (FRONT TRUNK) .................................................................23 DRIVE UNIT .............................................................................................................................. 8 HIGH VOLTAGE LABELS .............................................................................24 LOW VOLTAGE SYSTEM ................................................................................9 INDEX ................................................................................................................. 25 S 12V BATTERY........................................................................................................................... 9 DISABLING HIGH VOLTAGE........................................................................10 FIRST RESPONDER CUT LOOP - FRONT TRUNK ..............................................10 CUTTING THE FIRST RESPONDER LOOP - FRONT TRUNK ..........................11 FIRST RESPONDER DISCONNECT POINT - REAR PILLAR ............................12 CUTTING THE FIRST RESPONDER DISCONNECT POINT - REAR PILLAR .........................................................................................................................13 STABILIZING MODEL S .................................................................................14 AIRBAGS AND SUPPLEMENTARY RESTRAINT SYSTEM (SRS) .....15 AIRBAGS ...................................................................................................................................15 AIRBAG INFLATION CYLINDERS .................................................................................15 SEAT BELT PRE-TENSIONERS ......................................................................................16 REINFORCEMENTS ........................................................................................ 17 NO-CUT ZONES............................................................................................... 18 RESCUE OPERATIONS .................................................................................19 FULLY OR PARTIALLY SUBMERGED VEHICLES .................................................19 PUSHING ON THE FLOOR PAN ....................................................................................19 P/N: SC-14-94-001.1

IDENTIFYING MODEL S BADGING EMERGENC Model S has three main badges to distinguish it. Y RESPONSE GUIDE IDENTIFYING MODEL S 1

LARGE SCREEN CHARGE PORT EMERGENC Model S has a large 17” touchscreen. Model S has a charge port that is integrated into the taillight on the rear left side fender. Instrument panel Touchscreen Y RESPONSE GUIDE IDENTIFYING MODEL S 2

HIGH V OVERVIEW OF HIGH VOLTAGE COMPONENTS EMERGENC O L T A 1. High Voltage Battery GE C 2. DC-DC converter and front junction box 1 2 3 4 3. High voltage cabling (colored orange) OMPONENT 4. 10 kW on-board master charger Y RESPONSE GUIDE 5. OPTIONAL: 10 kW on-board slave charger 6. Charge port S 7. Drive unit HIGH V O L T A GE C 5 6 7 OMPONENT WARNING: After deactivation, the high voltage circuit requires two minutes to deplete. WARNING: The SRS control unit has a backup power supply with a discharge time of approximately ten seconds. S WARNING: Regardless of the disabling procedure you use, ALWAYS ASSUME THAT ALL HIGH VOLTAGE COMPONENTS ARE ENERGIZED! Cutting, crushing or touching high voltage components can result in serious injury or death. 3

HIGH VOLTAGE BATTERY EMERGENC Model S is equipped with a fl oor-mounted 400 volt lithium-ion high voltage battery. Never breach the high voltage battery when lifting from under the vehicle. When using rescue tools, pay special attention to ensure that you do not breach the fl oor pan. Y RESPONSE GUIDE HIGH V High voltage battery is located below the ” oor O L T A GE C OMPONENT S WARNING: Regardless of the disabling procedure you use, ALWAYS ASSUME THAT ALL HIGH VOLTAGE COMPONENTS ARE ENERGIZED! Cutting, crushing or touching high voltage components can result in serious injury or death. 4

DC-DC CONVERTER AND FRONT JUNCTION BOX EMERGENC High voltage is present at the DC-DC converter and front junction box, located behind the front trunk. The DC-DC converter transforms the high voltage current from the 400 volt battery to low voltage to charge the Model S 12 volt battery. The front junction box provides power to various components, such as the Battery heater, the air conditioning compressor and the cabin heater. Use caution when cutting in this area during a dash lift (dash roll) procedure—use work-around techniques, if necessary. Y RESPONSE GUIDE HIGH V DC-DC converter and front junction box are located behind O L the front trunk, near the center of T the vehicle A GE C OMPONENT S WARNING: Regardless of the disabling procedure you use, ALWAYS ASSUME THAT ALL HIGH VOLTAGE COMPONENTS ARE ENERGIZED! Cutting, crushing or touching high voltage components can result in serious injury or death. 5

HIGH VOLTAGE CABLING EMERGENC High voltage cabling is highlighted in dark orange in the following illustration. Y RESPONSE GUIDE HIGH V O L T A GE C OMPONENT High voltage cabling is routed under the rear seats and inside the rocker panel on the right side front S WARNING: Regardless of the disabling procedure you use, ALWAYS ASSUME THAT ALL HIGH VOLTAGE COMPONENTS ARE ENERGIZED! Cutting, crushing or touching high voltage components can result in serious injury or death. 6

CHARGERS EMERGENC Model S has one (standard) or two (optional) chargers under the rear seat. These chargers convert the AC current from a charging station to DC for charging the high voltage battery. The high voltage junction box, located between the chargers, routes any surplus energy from regenerative braking back to the battery. Y RESPONSE GUIDE OPTIONAL: Slave charger (under rear left side seat) HIGH V O L High Voltage T Junction Box A GE C Master charger OMPONENT (under rear right side seat) Charger(s) are located under the rear seat S WARNING: Regardless of the disabling procedure you use, ALWAYS ASSUME THAT ALL HIGH VOLTAGE COMPONENTS ARE ENERGIZED! Cutting, crushing or touching high voltage components can result in serious injury or death. 7

DRIVE UNIT EMERGENC The drive unit is located between the rear wheels under the fl oor pan of the Model S. It converts the DC current from the high voltage battery into the 3-phase AC current that the electric motor uses to power the wheels. Y RESPONSE GUIDE HIGH V O L T A GE C OMPONENT Drive unit is located between the rear wheels S WARNING: Regardless of the disabling procedure you use, ALWAYS ASSUME THAT ALL HIGH VOLTAGE COMPONENTS ARE ENERGIZED! Cutting, crushing or touching high voltage components can result in serious injury or death. 8

L O W V 12V BATTERY EMERGENC O L T A In addition to the high voltage system, Model S has a low voltage system, powered by a traditional 12 volt battery. The low voltage GE S system operates the same electrical components found in conventional vehicles, including the supplementary restraint system (SRS), airbags, ignition, touchscreen, and interior and exterior lights. Y Y RESPONSE GUIDE S The low voltage system interacts with the high voltage system. The DC-DC converter supplies the 12V battery with power to support TEM low voltage functions, and the 12V battery supplies power to the high voltage contacts to allow power to fl ow out of the high voltage battery. L O W V O L T A GE S Y S 12V battery is located under the hood TEM and the plastic access panel WARNING: Regardless of the disabling procedure you use, ALWAYS ASSUME THAT ALL HIGH VOLTAGE COMPONENTS ARE ENERGIZED! Cutting, crushing or touching high voltage components can result in serious injury or death. 9

FIRS T RESPONDER CUT L FIRST RESPONDER CUT LOOP - FRONT TRUNK EMERGENC The front trunk fi rst responder cut loop consists of low voltage wires. Cutting this loop shuts down the high voltage system and disables the SRS and airbag components. See cut instructions on page 11. NOTE: When cutting the loop, double cut to remove an entire section. This eliminates the risk of the cut wires accidentally reconnecting. Y RESPONSE GUIDE OOP DIS ABLING HIGH V O L T The front trunk cut loop is located on the right side, A under the hood and the plastic access panel GE WARNING: Regardless of the disabling procedure you use, ALWAYS ASSUME THAT ALL HIGH VOLTAGE COMPONENTS ARE ENERGIZED! Cutting, crushing or touching high voltage components can result in serious injury or death. 10

CUTTING THE FIRST RESPONDER CUT LOOP - FRONT TRUNK EMERGENC STEP 1: Open the hood (also known as the Front Trunk). See STEP 2: Remove the access panel by pulling its rear edge upward page 23 for details. to release the fi ve clips that hold it in place. Maneuver it The cut loop is located on the right side. Its label toward the windshield to remove. protrudes from under the plastic access panel. Y RESPONSE GUIDE Remove access panel Cut loop label STEP 3: DOUBLE CUT the loop to remove an entire section. Removing an entire section of the cut loop eliminates the risk of the wires accidentally touching (reconnecting). DIS ABLING HIGH V Double cut the loop O L T A GE WARNING: Regardless of the disabling procedure you use, ALWAYS ASSUME THAT ALL HIGH VOLTAGE COMPONENTS ARE ENERGIZED! Cutting, crushing or touching high voltage components can result in serious injury or death. 11

FIRS T RESPONDER CUT L FIRST RESPONDER DISCONNECT POINT - REAR PILLAR EMERGENC If the front trunk cut loop is inaccessible, the rear pillar disconnect point can shut down the high voltage system and disable the SRS and airbag components in the same manner as the front trunk cut loop. See cut instructions on page 13. NOTE: Only one point needs to be disconnected, not both. Y RESPONSE GUIDE OOP DIS ABLING HIGH V O L T A GE WARNING: Regardless of the disabling procedure you use, ALWAYS ASSUME THAT ALL HIGH VOLTAGE COMPONENTS ARE ENERGIZED! Cutting, crushing or touching high voltage components can result in serious injury or death. 12

CUTTING THE FIRST RESPONDER DISCONNECT POINT - REAR PILLAR EMERGENC STEP 1: Open the rear passenger door closest to the charge port. STEP 2: Use a 12” circular saw to cut 6 in (152 mm) through the The disconnect point is located under the body panel on label and into the pillar. the outside of the seat. The label indicates where to cut into the body panel. Y RESPONSE GUIDE Cut loop DIS label ABLING HIGH V O L T A GE WARNING: Regardless of the disabling procedure you use, ALWAYS ASSUME THAT ALL HIGH VOLTAGE COMPONENTS ARE ENERGIZED! Cutting, crushing or touching high voltage components can result in serious injury or death. 13

S T ABILIZING MODEL SSTABILIZING MODEL S EMERGENC CHOCK ALL FOUR WHEELS SHIFT INTO PARK Drivers can choose a setting that determines whether or not Model S is silent so never assume it is powered o . Pressing the Model S will “creep” when a driving gear is selected. If this setting accelerator pedal even slightly can cause Model S to move quickly is o , Model S does not move unless the accelerator is pressed, if the currently active gear is Drive or Reverse. To ensure that Y RESPONSE GUIDE even if shifted into Drive or Reverse. However, never assume that the parking brake is engaged, press the button on the end of the Model S will not move. Always chock the wheels. gear selector to shift into Park. Whenever Model S is in Park, the parking brake is automatically engaged so that the vehicle will not move if the accelerator pedal is pressed. S T ABILIZING MODEL S WARNING: Regardless of the disabling procedure you use, ALWAYS ASSUME THAT ALL HIGH VOLTAGE COMPONENTS ARE ENERGIZED! Cutting, crushing or touching high voltage components can result in serious injury or death. 14

AIRBA AIRBAGS AIRBAG INFLATION CYLINDERS EMERGENC GS AND SRS Model S is equipped with six airbags (eight in North America). Airbag (stored gas) infl ation cylinders are located toward the rear Responders should de-energize the airbags by cutting the First of the vehicle, as shown below in red. Responder Cut Loop (see page 11) or Disconnect Point (see page 13). Airbags are shown below in blue. Y RESPONSE GUIDE NOTE: Knee airbags Airbag in” ation cylinders AIRBA are applicable to North are located toward the rear American vehicles only. GS AND SRS WARNING: Regardless of the disabling procedure you use, ALWAYS ASSUME THAT ALL HIGH VOLTAGE COMPONENTS ARE ENERGIZED! Cutting, crushing or touching high voltage components can result in serious injury or death. 15

SEAT BELT PRE-TENSIONERS EMERGENC Seat belt pre-tensioners are located by the B-pillars, as shown below in red. Y RESPONSE GUIDE Seat belt pre-tensioners are located by the B-pillars AIRBA GS AND SRS WARNING: Regardless of the disabling procedure you use, ALWAYS ASSUME THAT ALL HIGH VOLTAGE COMPONENTS ARE ENERGIZED! Cutting, crushing or touching high voltage components can result in serious injury or death. 16

HIGH S LOCATION OF REINFORCEMENTS AND HIGH STRENGTH STEEL EMERGENC TENG Model S is reinforced to protect occupants in a collision. Reinforcements are shown below in green (high strength steel) and blue (extruded aluminum). TH S Depending on the tools used, high strength steel can be challenging or impossible to cut. If necessary, use workaround techniques. TEEL Y RESPONSE GUIDE High strength steel Extruded aluminum High strength Extruded (vehicles built steel aluminum before mid-2014) Only the side B-pillars are reinforced Extruded High strength REINF with high strength steel aluminum steel The side doors and roof support are ORCEMENT reinforced with extruded aluminum S WARNING: Always use appropriate tools (such as a hydraulic cutter), and always wear appropriate personal protective equipment (PPE) when cutting Model S. Failure to follow these instructions can result in serious injury or death. WARNING: Regardless of the disabling procedure you use, ALWAYS ASSUME THAT ALL HIGH VOLTAGE COMPONENTS ARE ENERGIZED! Cutting, crushing or touching high voltage components can result in serious injury or death. 17

NO-CUT Z NO-CUT ZONES EMERGENC ONES Model S has areas that are defi ned as “no-cut zones” due to high voltage, gas struts, and SRS or airbag hazards. Never cut or crush these areas—doing so can result in serious injury or death. Y RESPONSE GUIDE NO CUT Z Do not cut through areas shown in red ONES WARNING: Always use appropriate tools (such as a hydraulic cutter), and always wear appropriate personal protective equipment (PPE) when cutting Model S. Failure to follow these instructions can result in serious injury or death. WARNING: Regardless of the disabling procedure you use, ALWAYS ASSUME THAT ALL HIGH VOLTAGE COMPONENTS ARE ENERGIZED! Cutting, crushing or touching high voltage components can result in serious injury or death. 18

RESCUE OPERA FULLY OR PARTIALLY SUBMERGED VEHICLES PUSHING ON THE FLOOR PAN EMERGENC Treat a submerged Model S like any other vehicle. The body of the The high voltage battery is located below the fl oor pan. Never push vehicle does not present a risk of shock in water. However, as a down on the fl oor pan from inside Model S. Doing so can breach the precautionary measure, handle any submerged vehicle while wearing high voltage battery, which can cause serious injury or death. TIONS the appropriate personal protective equipment (PPE). Remove Y RESPONSE GUIDE the vehicle from the water and continue with normal high voltage disabling. RESCUE OPERA TIONS WARNING: Failure to handle a submerged vehicle without appropriate personal protective equipment (PPE) can result in serious injury or death. WARNING: Regardless of the disabling procedure you use, ALWAYS ASSUME THAT ALL HIGH VOLTAGE COMPONENTS ARE ENERGIZED! Cutting, crushing or touching high voltage components can result in serious injury or death. 19

FIREFIGHTING HIGH VOLTAGE BATTERY - FIRE DAMAGE EMERGENC Extinguish small fi res, that do not involve the high voltage battery, A burning or heating battery releases toxic vapors. These vapors using a CO or ABC extinguisher. include sulfuric acid, oxides of carbon, nickel, aluminum, lithium, 2 copper, and cobalt. Responders should wear full personal During overhaul, do not make contact with any high voltage protective equipment (PPE), including self-contained breathing component. Always use insulated tools for overhaul. Stored gas infl ation cylinders, gas struts, and other components apparatus (SCBA), and take appropriate measures to protect Y RESPONSE GUIDE civilians downwind from the incident. Use fog streams or positive can result in a boiling liquid expanding vapor explosion (BLEVE) pressure ventilation (PPV) fans to direct vapors. in extreme temperatures. Perform an adequate “knock down” on The high voltage battery consists of lithium-ion cells. These are the fi re before entering the incident’s “hot zone.” considered dry cell batteries. If damaged, only a small amount of If the high voltage battery becomes involved in fi re or is bent, battery fl uid can leak. Lithium-ion battery fl uid is clear in color. twisted, damaged, or breached in any way, or if you suspect that The high voltage battery, the drive unit, the charge controllers, the battery is heating, use large amounts of water to cool the and the DC-DC converter are liquid cooled with typical glycol- battery. DO NOT extinguish fi re with a small amount of water. based coolant. If damaged, blue fl uid can leak out of the battery. Always establish or request an additional water supply. Battery fi res can take up to 24 hours to fully extinguish. Consider A damaged high voltage battery can cause rapid heating of the allowing the vehicle to burn while protecting exposures. battery cells. If you notice smoke coming from the battery area, assume the battery is heating and take appropriate action as Use a thermal imaging camera to ensure the high voltage battery described under the heading “FIREFIGHTING” on this page. is completely cooled before leaving the incident. If a thermal imaging camera is not available, you must monitor the battery for RESCUE OPERA re-ignition. Smoke indicates that the battery is still heating. Do not release the vehicle to second responders until there has been no sign of smoke from the battery for at least one hour. Always advise second responders (law enforcement, tow personnel) that there is a risk of the battery re-igniting. After a Model S has been involved in a submersion, fi re, or a collision that has compromised the high voltage battery, always store it in an TIONS open area with no exposures within 50 feet. WARNING: When fi re is involved, consider the entire vehicle energized and DO NOT TOUCH any part of the vehicle. Always wear full PPE, including SCBA. WARNING: Regardless of the disabling procedure you use, ALWAYS ASSUME THAT ALL HIGH VOLTAGE COMPONENTS ARE ENERGIZED! Cutting, crushing or touching high voltage components can result in serious injury or death. 20

LIFTING MODEL S LIFT AREAS EMERGENC The high voltage battery is located below the fl oor, under a fl oor pan. A large section of the undercarriage houses this battery. When lifting Model S, do not push on the high voltage battery. When lifting or jacking, use only the designated lifting areas. Appropriate lifting locations  Y RESPONSE GUIDE Yellow Safe stabilization points for a side-resting Model S Orange High voltage battery. DO NOT USE THIS AREA TO LIFT OR STABILIZE MODEL S! LIFTING MODEL S WARNING: Regardless of the disabling procedure you use, ALWAYS ASSUME THAT ALL HIGH VOLTAGE COMPONENTS ARE ENERGIZED! Cutting, crushing or touching high voltage components can result in serious injury or death. 21

OPENING MODEL S USING THE KEY OPENING REAR DOORS WITH NO POWER EMERGENC Use the key’s buttons as shown below. Open rear doors from inside by folding back the edge of the carpet below the rear seats to access the mechanical release cable. Pull the mechanical release cable toward the center. Trunk Doors Y RESPONSE GUIDE Front trunk (hood) OPENING DOORS OPENING MODEL S Model S has unique door handles. Under normal conditions, when you press a handle, it extends* to allow you to open the door. If door handles do not function, open the door manually by reaching inside the window and using the interior handle. *NOTE: When an airbag infl ates, Model S unlocks all doors, unlocks the trunk, and extends all door handles. 22

OPENING THE TRUNK OPENING THE HOOD (FRONT TRUNK) EMERGENC Use one of the following methods: Model S does not have a traditional engine. Therefore, the area • Press the switch located under the handle. that would normally house the engine is used as additional storage space. Tesla calls this area the “Front Trunk” or “Frunk”. • Touch Trunk on the touchscreen CONTROLS window. To open, use one of the following methods: • Double-click the trunk button on the key. • Touch Front Trunk on the touchscreen. Y RESPONSE GUIDE • Double-click the Front Trunk (hood) button on the key. • Pull the release handle located under the glove box, then push down on the secondary catch lever. To release the pressure against the secondary catch, you may need to push the hood down slightly. OPENING MODEL SOPENING MODEL S 23

HIGH V HIGH VOLTAGE LABELS EMERGENC O L Vehicle labels associated with high voltage components are shown below. These are examples only. Depending on the region, these T A labels may be translated into other languages. GE LABELS Y RESPONSE GUIDE WARNING/AVERTISSEMENT HIGH VOLTAGE PARTS INSIDE CONSULT USER MANUAL FOR OPERATION CONTIENT DES COMPOSANTS SOUS HAUTE TENSION CONSULTER LE MANUEL DE L’UTILISATEUR POUR PROCÉDURE. HIGH V O L T A GE LABELS WARNING: Regardless of the disabling procedure you use, ALWAYS ASSUME THAT ALL HIGH VOLTAGE COMPONENTS ARE ENERGIZED! Cutting, crushing or touching high voltage components can result in serious injury or death. 24

INDEX A H R INDEX aluminum, extruded 17 high voltage components reinforcements, location of 17 airbags 15 battery 4 rescue operations B battery fi res 20 fi refi ghting 20 cabling 6 fl oor pan 19 badging 1 charge controllers 7 submerged vehicles 19 battery DC-DC converter 5 S 12V 9 drive inverter 8 fi res 20 junction box, front 5 seat belt pre-tensioners 16 fl uid 20 junction box, rear 7 second responders 20 high voltage 4 labels 24 side-resting vehicles 21 body components 17 overview of 3 smoke 20 hood, opening 23 stabilization points (jacking) 21 C I stabilizing Model S 14 cabling, high voltage 6 steel, high strength 17 charge controllers, high voltage 7 identifying Model S submerged vehicles 19 charge port 2 badging 1 T cut loop for fi rst responders 10 charge port 2 large screen 2 touchscreen 2 D instrument panel 2 toxic vapors 20 dash lift caution 5 J trunk, opening 23 DC-DC converter 5 U disconnect point for fi rst jacking Model S 21 responders 12 junction box, front 5 unlocking, using key 22 door, opening 22 junction box, rear 7 drive inverter, high voltage 8 K V F vapors 20 key, using 22 fi res 20 L W fl uids 20 wheels, chocking 14 labels, high voltage 24 lifting Model S 21 lithium-ion cells 20 locking, using key 22 low voltage system 9 P PARK gear 14 pre-tensioners, seat belt 16

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