2016 �C>r>E:� s EMERGENCY RESPONSE GUIDE This guide is intended only for use by trained and certified rescuers and first responders. It assumes that readers have a comprehensive understanding of how safety systems work and have completed the appropriate training and certification required to safely handle rescue situations. Therefore, this guide provides only the specific information required to understand and safely handle the fully electric Model S in an emergency situation. It describes how to identify Model S and provides the locations and descriptions of its high voltage components, airbags, inflation cylinders, seat belt pre-tensioners, and the high strength materials used in its body structure. This guide includes the high voltage disabling procedure and any safety considerations specific to Model S. Failure to follow recommended practices or procedures can result in serious injury or death. The high voltage battery is the main energy source. Model S does not have a traditional gasoline or diesel engine and therefore does not have a fuel tank. The rear motor in dual motor Model S comes in two types: regular and high performance. The images in this guide might not match the vehicle you are working on.

CONTENTS Safety Information...........................................................................................................2 Opening the Hood........................................................................................................24 Important Safety Instructions.....................................................................................2 Opening the Trunk........................................................................................................26 Warnings............................................................................................................................. 2 High Voltage Labels..................................................................................................... 27 Identifying the Vehicle ..................................................................................................3 Example of a High Voltage Label............................................................................27 Badging............................................................................................................................... 3 Touchscreen.......................................................................................................................4 Electric Vehicle Components......................................................................................5 High Voltage Components...........................................................................................5 High Voltage Battery......................................................................................................6 DC-DC Converter and Front Junction Box............................................................7 High Voltage Cables.......................................................................................................8 Charger................................................................................................................................9 Drive Units........................................................................................................................ 10 12V Battery.........................................................................................................................11 Stabilizing the Vehicle..................................................................................................12 Chock All Four Wheels.................................................................................................12 Shift Into Park..................................................................................................................12 Disabling the High Voltage System.........................................................................13 Front Trunk First Responder Cut Loop..................................................................13 Cutting the Front Trunk First Responder Loop..................................................14 Airbags and Components...........................................................................................15 Airbags...............................................................................................................................15 Airbag Inflation Cylinders...........................................................................................16 Seat Belt Pre-Tensioners............................................................................................. 17 Reinforcements...............................................................................................................18 Reinforcements and Ultra High Strength Steel.................................................. 18 No-Cut Zones.................................................................................................................. 19 Rescue Operations.......................................................................................................20 Fully or Partially Submerged Vehicles..................................................................20 Pushing on the Floor Pan.......................................................................................... 20 Firefighting....................................................................................................................... 21 High Voltage Battery - Fire Damage...................................................................... 21 Lifting the Vehicle......................................................................................................... 22 Lift Areas.......................................................................................................................... 22 Opening the Vehicle.....................................................................................................23 Using the Key..................................................................................................................23 Opening Doors...............................................................................................................23 Opening Rear Doors With No Power.................................................................... 23

IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS This document contains important instructions and warnings that must be followed when handling Model S in an emergency situation. WARNINGS Warning: Always use appropriate tools, such as a hydraulic cutter, and always wear appropriate personal protective equipment (PPE) when cutting Model S. Failure to follow these instructions can result in serious injury or death. Warning: Regardless of the disabling procedure you use, ALWAYS ASSUME THAT ALL HIGH VOLTAGE COMPONENTS ARE ENERGIZED! Cutting, crushing, or touching high voltage components can result in serious injury or death. Warning: After deactivation, the high voltage circuit requires 2 minutes to de-energize. Warning: The supplemental restraint system (SRS) control unit has a backup power supply with a discharge time of approximately ten seconds. Do not touch the SRS control unit within 10 seconds of an airbag or pre-tensioner deployment. Warning: Handling a submerged vehicle without appropriate PPE can result in serious injury or death. Warning: When fire is involved, consider the entire vehicle energized and DO NOT TOUCH any part of the vehicle. Always wear full PPE, including self-contained breathing apparatus (SCBA). Warning: When cutting the front trunk first responder loop, double cut to remove an entire section. This eliminates the risk of the cut wires accidentally reconnecting. 2

BADGING BADGING Model S has several badges to distinguish it. NOTE: The "D" at the end of the battery badge on the RH side of the vehicle indicates that the vehicle is a Dual Motor configuration. Identifying the Vehicle 3

TOUCHSCREEN TOUCHSCREEN Model S has a 17" touchscreen. 4

HIGH VOLTAGE COMPONENTS HIGH VOLTAGE COMPONENTS 1. Front drive unit (if equipped) 2. A/C compressor 3. Battery coolant heater 4. Front junction box 5. High voltage cabling 6. Rapid splitter 7. Charger 8. DC-DC converter 9. Cabin heater 10.High voltage battery 11. Charge port 12.Rear drive unit Electric Vehicle Components 5

HIGH VOLTAGE BATTERY HIGH VOLTAGE BATTERY Model S is equipped with a floor-mounted 400 volt lithium-ion high voltage battery. Never breach the high voltage battery when lifting from under the vehicle. When using rescue tools, pay special attention to ensure that you do not breach the floor pan. Refer to Lifting the Vehicle on page 22 for instructions on how to properly lift the vehicle. NOTE: The following image shows a Dual Motor vehicle. Vehicles without a front drive unit are similar. 6

DC-DC CONVERTER AND FRONT JUNCTION BOX DC-DC CONVERTER AND FRONT JUNCTION BOX High voltage is present at the DC-DC converter and front junction box, as outlined in red. The DC-DC converter transforms the high voltage current from the high voltage battery to low voltage to charge the Model S 12 volt battery. The front junction box provides high voltage current to various components, such as the battery heater, air conditioning compressor, and cabin heater. Use caution when cutting in this area during a dash lift and dash roll procedure. Use work-around techniques, if necessary. NOTE: The following image shows a Dual Motor vehicle. Vehicles without a front drive unit are similar. Electric Vehicle Components 7

HIGH VOLTAGE CABLES HIGH VOLTAGE CABLES High voltage cables are shown in orange. NOTE: The following image shows a Dual Motor vehicle. Vehicles without a front drive unit are similar. 8

CHARGER CHARGER Model S has one charger located under the rear seats. This charger converts alternating current (AC) from a charging station to direct current (DC) for charging the high voltage battery. The high voltage junction box, integrated into the charger, routes any surplus energy from regenerative braking back to the high voltage battery. Electric Vehicle Components 9

DRIVE UNITS DRIVE UNITS The rear drive unit is located between the rear wheels, and the front drive unit (if equipped) is located between the front wheels. The drive units, shown below, convert the DC from the high voltage battery into 3-phase AC that the motors use to power the wheels. NOTE: The following image shows a Dual Motor vehicle. Vehicles without a front drive unit are similar. 10

12V BATTERY 12V BATTERY In addition to the high voltage system, Model S has a low voltage system. Its 12 volt battery operates the SRS, airbags, windows, door locks, touchscreen, and interior and exterior lights. The DC-DC converter in the high voltage system supplies the 12 volt battery with power to support low voltage functions, and the 12 volt battery supplies power to the high voltage contactors, allowing high voltage current to flow out of the high voltage battery. The 12 volt battery, outlined in red, is located under the hood and the plastic access panel. NOTE: The following image shows a Dual Motor vehicle. Vehicles without a front drive unit are similar. Electric Vehicle Components 11

CHOCK ALL FOUR WHEELS CHOCK ALL FOUR WHEELS SHIFT INTO PARK Model S is silent, so never assume it is powered off. Pressing the Drivers can choose a setting that determines whether or not accelerator pedal even slightly can cause Model S to move quickly Model S will "creep" when a drive gear is selected. If this setting is if the currently active gear is Drive or Reverse. To ensure that the off, Model S does not move unless the accelerator is pressed, parking brake is engaged, press the button on the end of the gear even if shifted into Drive or Reverse. Therefore, never assume that selector to shift into Park. Whenever Model S is in Park, the Model S will not move. Always chock the wheels. parking brake is automatically engaged. 12

FRONT TRUNK FIRST RESPONDER CUT LOOP FRONT TRUNK FIRST RESPONDER CUT LOOP The front trunk first responder cut loop consists of 2 low voltage wires. Cutting this loop shuts down the high voltage system outside of the high voltage battery and disables the SRS and airbag components. Refer to Cutting the Front Trunk First Responder Loop on page 14 for instructions. NOTE: The following image shows a Dual Motor vehicle. Vehicles without a front drive unit are similar. Warning: Regardless of the disabling procedure you use, ALWAYS ASSUME THAT ALL HIGH VOLTAGE COMPONENTS ARE ENERGIZED! Cutting, crushing, or touching high voltage components can result in serious injury or death. Disabling the High Voltage System 13

CUTTING THE FRONT TRUNK FIRST RESPONDER LOOP 2. Remove the access panel (shown in blue) by pulling it upwards CUTTING THE FRONT TRUNK FIRST RESPONDER to release the clips that hold it in place. LOOP When cutting the first responder loop, double cut it to remove an entire section. Doing so eliminates the risk of the wires accidentally reconnecting. 1. Open the hood. Refer to Opening the Hood on page 24 for instructions. 3. Double cut the first responder loop. 14

AIRBAGS AIRBAGS Model S is equipped with 6 airbags (8 in North America). Airbags are located in the approximate areas shown. Airbag warning information is printed on the sun visors. NOTE: Knee airbags are applicable to North American vehicles only. 1. Passenger knee airbag (North America only) 2. Passenger front airbag 3. Seat-mounted side airbags 4. Curtain airbags 5. Driver's knee airbag (North America only) 6. Driver's front airbag Warning: The SRS control unit has a backup power supply with a discharge time of approximately ten seconds. Do not touch the SRS control unit within 10 seconds of an airbag or pre-tensioner deployment. Airbags and Components 15

AIRBAG INFLATION CYLINDERS AIRBAG INFLATION CYLINDERS Airbag inflation cylinders are located near the roof and towards the rear of the vehicle, as outlined in red. Warning: The SRS control unit has a backup power supply with a discharge time of approximately ten seconds. Do not touch the SRS control unit within 10 seconds of an airbag or pre-tensioner deployment. 16

SEAT BELT PRE-TENSIONERS SEAT BELT PRE-TENSIONERS Pre-tensioners are located at the bottom of the B-pillars, as outlined in red. Warning: The SRS control unit has a backup power supply with a discharge time of approximately ten seconds. Do not touch the SRS control unit within 10 seconds of an airbag or pre-tensioner deployment. Airbags and Components 17

REINFORCEMENTS AND ULTRA HIGH STRENGTH STEEL REINFORCEMENTS AND ULTRA HIGH STRENGTH STEEL Model S is reinforced to protect occupants in a collision. Suitable tools must be used to cut or crush these areas. Reinforcements are shown in teal below. Warning: Always use appropriate tools, such as a hydraulic cutter, and always wear appropriate PPE when cutting Model S. Failure to follow these instructions can result in serious injury or death. Warning: Regardless of the disabling procedure you use, ALWAYS ASSUME THAT ALL HIGH VOLTAGE COMPONENTS ARE ENERGIZED! Cutting, crushing, or touching high voltage components can result in serious injury or death. 18

NO-CUT ZONES NO-CUT ZONES Model S has areas that are defined as "no-cut zones" due to high voltage, gas struts, SRS components, airbags, or other hazards. Never cut or crush in these areas. Doing so could result in serious injury or death. The "no-cut zones" are shown in pink. NOTE: The following image shows a Dual Motor vehicle. Vehicles without a front drive unit are similar. Warning: Always use appropriate tools, such as a hydraulic cutter, and always wear appropriate PPE when cutting Model S. Failure to follow these instructions can result in serious injury or death. Warning: Regardless of the disabling procedure you use, ALWAYS ASSUME THAT ALL HIGH VOLTAGE COMPONENTS ARE ENERGIZED! Cutting, crushing, or touching high voltage components can result in serious injury or death. Reinforcements 19

FULLY OR PARTIALLY SUBMERGED VEHICLES FULLY OR PARTIALLY SUBMERGED VEHICLES PUSHING ON THE FLOOR PAN Treat a submerged Model S like any other vehicle. The body of The high voltage battery is located below the floor pan. Never Model S does not present a greater risk of shock because it is in push down on the floor pan inside Model S. Doing so can breach water. However, handle any submerged vehicle while wearing the the high voltage battery, which can cause serious injury or death. appropriate PPE. Remove the vehicle from the water and Refer to Lift Areas on page 22 for instructions on how to continue with normal high voltage disabling. properly lift the vehicle. Warning: Handling a submerged vehicle without appropriate PPE can result in serious injury or death. 20

FIREFIGHTING FIREFIGHTING HIGH VOLTAGE BATTERY - FIRE DAMAGE Extinguish small fires that do not involve the high voltage battery A burning or heated battery releases toxic vapors. These vapors using typical vehicle firefighting procedures. include sulfuric acid, oxides of carbon, nickel, lithium, copper, and During overhaul, do not make contact with any high voltage cobalt. Responders should protect themselves with full PPE, components. Always use insulated tools for overhaul. including a SCBA, and take appropriate measures to protect civilians downwind from the incident. Use fog streams or positive- Stored gas inflation cylinders, gas struts, and other components pressure ventilation fans (PPV) to direct smoke and vapors. can result in boiling liquid expanding vapor explosion (BLEVE) in The high voltage battery consists of lithium-ion cells. These cells extreme temperatures. Perform an adequate knock down before are considered dry cells. If damaged, only a small amount of fluid entering a hot zone. can leak. Lithium-ion battery fluid is clear in color. If the high voltage battery catches fire, is exposed to high heat, or The high voltage battery, drive unit(s), charge controller, and the is bent, twisted, cracked, or breached in any way, use large DC-DC converter are all liquid cooled with a typical glycol based amounts of water to cool the battery. DO NOT extinguish with a coolant. If damaged, this blue coolant can leak out of the high small amount of water. Always establish or request an additional voltage battery. water supply. Battery fires can take up to 24 hours to extinguish. Consider A damaged high voltage battery can create rapid heating of the allowing the battery to burn while protecting exposures. battery cells. If you notice smoke coming from the high voltage battery, assume that it is heating and take appropriate action as Use a thermal imaging camera to ensure that the high voltage described in Firefighting on page 21. battery is completely cooled before leaving the incident. The battery must be monitored for at least one hour after it is found to be completely cooled. Smoke or steam indicates that the battery is still heating. Do not release the vehicle to second responders, such as law enforcement and towing personnel, until there has been no heating detected for one hour. Always advise second responders that there is a risk of battery re-ignition. After Model S has been involved in submersion, fire, or a collision that has compromised the high voltage battery, always store the vehicle in an open area at least 50 ft (15 m) from any exposure. Warning: When fire is involved, consider the entire vehicle energized and DO NOT TOUCH any part of the vehicle. Always wear full PPE, including a SCBA. Rescue Operations 21

LIFT AREAS LIFT AREAS The high voltage battery is located under the floor pan. A large section of the undercarriage houses the high voltage battery. When lifting or jacking, only use the designated lift areas, as shown in green. Warning: DO NOT USE THE HIGH VOLTAGE BATTERY AREA TO LIFT OR STABILIZE MODEL S. Appropriate lift areas Safe stabilization points for a Model S resting on its side High voltage battery 22

USING THE KEY USING THE KEY OPENING REAR DOORS WITH NO POWER Use the key buttons as shown below. Open the rear doors by folding back the edge of the carpet below the rear seats to access the mechanical release cables. Pull the release cables towards the center of the vehicle. 1. Rear trunk. Double-click to open the rear trunk. 2. Unlock all. Double-click to unlock doors and both trunks. 3. Hood/front trunk. Double-click to open the hood to access the front trunk. OPENING DOORS Model S has unique door handles. Under normal conditions, when you press a handle, it extends to allow you to open the door. NOTE: When an airbag inflates, Model S unlocks all doors, the trunk, and extends all door handles. NOTE: If the door handles do not function, open the door manually by reaching inside the window and using the interior door handle. Opening the Vehicle 23

OPENING THE HOOD OPENING THE HOOD Model S does not have a traditional internal combustion engine. Therefore, the area that would normally house the engine is used as additional storage space. Tesla calls this area the “Front Trunk”. To open the hood, use one of the following methods: • Touch FRONT TRUNK on the touchscreen CONTROLS window. • Double-click the front trunk button on the key. 24

OPENING THE HOOD • Pull the release cables located in the front wheel arch liners. First, release the cover in the RH front wheel well and pull the strap to release the primary latch. Then, release the cover in the LH front wheel well and pull the strap to release the secondary latch. Opening the Vehicle 25

OPENING THE TRUNK OPENING THE TRUNK Use one of the following methods to open the trunk: • Touch TRUNK on the touchscreen CONTROLS window. • Double-click the trunk button on the key. • Press the switch located under the exterior handle on the liftgate. 26

EXAMPLE OF A HIGH VOLTAGE LABEL EXAMPLE OF A HIGH VOLTAGE LABEL An example of a label located on a high voltage component is shown below. Warning: Not every high voltage component is labeled. Always wear appropriate PPE when cutting Model S. Failure to follow these instructions can result in serious injury or death. NOTE: Depending on the region, these labels might be translated into other languages. High Voltage Labels 27

INDEX A I airbag inflation cylinders 16 identifying the vehicle 3 airbags 15 J B jacking the vehicle 22 badging 3 junction box, front 7 battery 12V 11 K high voltage 6 key, using 23 C cables, high voltage 8 L charger 9 labels, high voltage 27 cut loop for first responders 13 lift areas 22 D N DC-DC converter 7 no cut zones 19 doors opening the front 23 P drive units 10 park gear 12 F R firefighting 21 fires 21 reinforcements, location of 18 first responder, cutting the cut loop 14 rescue operations floor pans, pushing on 20 firefighting 21 fluids 21 floor pans, pushing on 20 submerged vehicles 20 H S high voltage components battery 6 seat belt pre-tensioners 17 cables 8 second responders 21 charger 9 smoke 21 DC-DC converter 7 stabilization points (jacking) 22 drive units 10 stabilizing the vehicle 12 junction box, front 7 submerged vehicles 20 overview 5 hood, opening 24 28

INDEX T touchscreen 3 trunk, opening 26 V vapors 21 W wheels, chocking 12 INDEX 29

T::SLi=i 3500 Deer Creek Road Palo Alto, CA 94304 © 2016 TESLA MOTORS, INC. All rights reserved. All information in this document and all MODELS software is subject to copyright and other intellectual property rights of Tesla Motors, Inc. and its licensors. This material may not be modified, reproduced or copied, in whole or in part, without the prior written permission of Tesla Motors, Inc. and its licensors. Additional ® ® ® ® ® ® information is available upon request. TESLA MOTORS , TESLA ROADSTE R , T =SL i=i , T , W , and MODEL s are registered trademarks of Tesla Motors, ™ Inc. in the United States. TESLA is a trademark of Tesla Motors, Inc. in the United States and other countries. All other trademarks contained in this document are the property of their respective owners and their use herein does not imply sponsorship or endorsement of their products or services. The unauthorized use of any trademark displayed in this document or on the vehicle is strictly prohibited.